Terms & Conditions
We know that your holiday is very important to you. It is also very important to us since we want you to enjoy it and continue to trust your holiday arrangements to us in years to come. We also care about our reputation and want to be sure that you understand your commitment when using our booking system. Please therefore, spend a few minutes reading the booking conditions below, since they also detail our obligation to you once you have made payment.
Terms & Conditions
These "Terms and Conditions", together with the provisions within your Booking Confirmation set out the terms on which you book travel arrangements with YourNextGolfBreak.com ("we", "us", "our"). YourNextGolfBreak.com is a trading name of St Andrews International Golf Camps Ltd, a company registered in Scotland under company number SC642241, whose registered office is at 7 Howe Street, Edinburgh, Scotland, EH3 6TE.
The travel arrangements you see on this website or in our brochures are provided by third parties, which are responsible for the provision of the travel arrangements you have booked (the "Supplier" or “Suppliers”). We do not own, control or operate those Suppliers or the accommodation, car hire, other transport, golf facilities or other arrangements which you book through us. All the travel arrangements which feature on this website or in our brochures are sold by us as an agent for the actual Suppliers of the travel arrangements.
Please read these Terms and Conditions carefully before booking with us. They set out your rights and our obligations to you. If there is anything within these Terms and Conditions that you do not understand, then please contact us. If you do not agree with these Terms and Conditions, you must not make a booking with us.
1.1 We refer to a "Package" in these Terms and Conditions as defined in The Package Travel and Linked Travel Arrangements Regulations 2018 (“Package Travel Regulations”). In terms of our packages, we arrange for you to enter into separate contracts with each Supplier. It will be each relevant Supplier which will be the principal in the contract(s) with you for each separate travel arrangement.
1.2 You can make a booking through our call centre on +44 1334 611 466 with one of our golf specialists or at www.yournextgolfbreak.com.
1.3 The person making your booking (the "Lead Contact") will be the person responsible for the booking. The Lead Contact shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for paying additional charges in relation to the booking and for all other matters concerning the booking. The Lead Contact must be at least 18 years of age at the time of the booking and one of the passengers in the booking. If the Lead Contact is not over 18 and a UK or Irish resident, we reserve the right to cancel your booking and charge a 100% cancellation fee in respect of the complete booking. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party these Terms and Conditions and the conditions of the relevant supplier(s). The Lead Contact must ensure and hereby confirms that the details provided for all parties to the booking are full and accurate and that all passenger names given to us accord exactly with their travel documentation.
1.4 It is your responsibility to check the booking confirmation and associated documents you receive (including names, dates and timings) and to notify us of any errors within 48 hours of receipt. If errors for which you hold us at fault are reported after this time, we cannot be held responsible for any costs associated with correcting these and the relevant terms regarding changes will apply.
1.5 A contract will only come into existence between you and us/the Supplier(s) when you have paid the price payable on booking and we have issued our Booking Confirmation to you. We shall be under no obligation to issue a Booking Confirmation after you have placed a booking with us. We will not issue such a Booking Confirmation if we discover an error in the pricing of the Package or if any part of the Package is no longer available.
1.6 If, for any reason, we are unable to accept your booking, we will inform you of this and not process your booking further. We will then arrange for you to be refunded any part of the Package booking already paid, unless you decide to use that payment towards a different booking.
1.7 If you have any special requests you must let us know during the booking process. We will attempt to pass on all reasonable requests to the suppliers at our sole discretion, but we cannot guarantee that such requests will be met by them including reserving the tee times that are preferred by you.
1.8 If you have a medical condition or a member of your party is a person of reduced mobility, please let us know before making a booking so we can ensure that the Package is suitable for you.
2.1 We advertise a large number of Packages and we try hard to ensure that the advertised price is always accurate, but sometimes errors do occur. We will normally verify prices at the time of booking. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. If the price is higher, we will contact you for instructions or reject your booking and notify you of this so that you can decide what you would like to do.
2.2 We may change the price of your Package after we have issued our Booking Confirmation in order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by third parties other than the Suppliers; or (iii) the exchange rates relevant to the Package booking. We shall only be able to change the price in this way if we notify you of any price increase at least 20 days before the start of your Package, together with a calculation and an explanation for this change.
2.3 If the price of your Package booking is increased by more than 8% of its total price, then you may:
(a) accept and pay for the price increase;
(b) reject the price increase and terminate your Package booking with a full refund; or
(c) reject the price increase, terminate your Package booking and take an alternative one if we decide to offer this. If you decide to take an alternative Package, we will inform you of its impact on the price of your booking. If the alternative Package is of a lower quality or cost, you may be entitled to a price reduction in accordance with paragraph 12 below.
2.4 We will give you a reasonable period of time to make your decision, which will usually be 14 days from notification of the price increase. If we do not hear from you within this timeframe we shall be entitled to terminate the Package booking and provide you with a refund.
2.5 If you decide to reject the price increase and terminate your Package booking with a full refund, you may also be entitled to compensation in accordance with paragraph 12 below.
2.6 You will be entitled to a price reduction corresponding to any decrease in the costs which occur after you have booked but before the start of your Package, although we will be entitled to deduct our administrative expenses of this process. You will be entitled to ask for a breakdown of these administrative expenses.
3.1 When you make your booking you must pay a deposit per person which will be notified to you at the time of booking. The time limit in which you have to pay is variable and will be notified to you at the time of booking. In some instances, depending upon the lead time between your booking date and commencement date, payment may be due in full at the time of booking. Failure to pay your balance in full by the specified deadlines will result in the cancellation of your booking and the application of the cancellation charges referred to below.
3.2 A non-refundable deposit of 33% will be required at the time of booking. Your balance must be paid before the date specified on your travel confirmation which is normally no later than 12 weeks prior to commencement of your holiday. We reserve the right to ask for an additional deposit amount for certain bookings where we need to pre-pay to the supplier an additional sum to secure your booking, where your booking includes high-end golf club tee times or a non-refundable element as some examples.
3.3 Full payment will be required should you book within 12 weeks of the commencement of your holiday.
4.1 Any request for a change must be made by the Lead Contact.
4.2 If you wish to make a change to your booking after we have issued our Booking Confirmation, please contact us. We do not have a legal obligation to make such changes but we may, at our sole discretion, try to accommodate your request. Please understand that it is often not possible for us to do so as changes may depend on availability and the terms and conditions of the Suppliers. Please note changes will also be subject to availability and will also include our administration charge for making the change.
4.3 You should be aware that changes made to your booking could incur an increase to the cost of your booking. You should contact us as soon as possible if you want to change. Some latter changes could be booked as separate booking.
4.4 For any changes that can be made, we will charge the price that applies on the day the change is made. Remember any changes or length of stay has to apply to all members of your booking.
4.5 Some restrictions beyond our control will prevent any changes from being made prior to the start date of your booking and a loss of all money paid.
4.6 You are not permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking must remain, unless you are prevented from travelling for reasons beyond your control or you are transferring your Package
4.7 If we agree to make a change, you agree to pay us an administration charge of £35 in making your required change plus any cost we incur in making the change (including, without limitation, charges which are imposed on us by the Suppliers for making the change).
4.8 You may transfer your Package booking to another person who satisfies all the conditions applicable to the Package booking, subject to you and the other person accepting that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any fees, charges or other costs arising from the transfer. We shall notify you of these costs upon receipt of your request to transfer. You will need to give us reasonable notice of this change so that we can make the necessary arrangements, but 28 days before departure shall be considered to be reasonable.
5.1 As the arrangements which make up your Package booking are planned in advance, we may need to make a change to your Package booking. We reserve the right to do so at any time. Most changes are minor changes, however, occasionally we have to notify customers of a significant change that we are constrained to make to the main characteristics of the Package booking, or where we cannot fulfil any of your special requirements which we have accepted.
5.2 In the unlikely event that we have to make a significant change to your Package booking, we will tell you as soon as reasonably possible. You will then have the option to:
(a) accept the proposed change. If this results in a Package of lower quality or cost, you may be entitled to a price reduction in accordance with paragraph 12 below;
(b) reject the proposed change and terminate your Package booking with a full refund, any refund offered will be issued by way of a Refund Credit Note; or
(c) reject the proposed change, terminate your Package booking and take an alternative one if we decide to offer this. If you decide to take an alternative Package, we will inform you of its impact on the price of your booking. If the alternative Package is of a lower quality or cost, you may be entitled to a price reduction in accordance with paragraph 12 below.
We will give you a reasonable period of time to make your decision, which will usually be 14 days from notification of the relevant changes. If we do not hear from you within this timeframe, we shall be entitled to terminate the Package booking and provide you with a refund.
5.3 If you decide to reject the proposed change and terminate your Package booking with a full refund, you may also be entitled to compensation.
5.4 We may not give you any of the above options in the event that a change to the purchased Package booking is a minor change. Please note that a change of accommodation or golf course to another of the similar (i.e. another St Andrews Links golf course) or higher standard usually qualify as minor changes.
5.5 Please note that the measures set out in Clause 10 are those required to manage the risk of COVID-19 as part of a normal safety management system. By making a booking with us, you agree that their existence shall not be considered as any form of change to your booking.
6.1 You or a member of your party may cancel your booking at any time by giving us written notice by an email to: info@yournextgolfbreak.com. Any such notice of the cancellation must be given by the Lead Contact on the booking.
6.2 If you cancel your booking, you will have to pay the cancellation charges of the relevant supplier. You will also be charged a cancellation fee per person, per booking, which reflects the losses and costs which we have incurred in cancelling the booking. These have been set out below:
More than 91 days prior to departure - Loss of full deposit paid (a minimum of 10% of the booking value) plus any additional cancellation charges from the supplier(s) (up to 100% of booking value).
90-70 days 50% of Package
70-50 days 75% of Package
50-0 days inclusive prior to departure – 100& of holiday (Full value of booking)
6.3 In addition to the cancellation rights set out above, and in relation to your Package booking only, you shall have the right to cancel your booking before the start of the Package without paying any cancellation charges in the event of unavoidable and extraordinary circumstances (which is described in paragraph 9 below) (“Unavoidable and Extraordinary Circumstances”) occurring at the place of destination and we have confirmed to you that they will significantly affect the performance of the Package. If you cancel in this circumstance, we shall provide you with a full refund against payments made in relation to your Package booking but you will not be entitled to compensation or any of the rights set out in paragraph 12 below. Any refund can be issued by way of a Refund Credit Note.
7 If we cancel your booking
7.1 We may have to cancel your package booking and we reserve the right to do so. If we have to do so, we will notify you as soon as possible. We will also offer you an alternative Package if we are able to do, and inform you of its impact on the price of your booking. If the alternative Package booking is of a lower quality or cost, you may be entitled to a price reduction in accordance with paragraph 12 below. If we cannot offer you an alternative, or even if you just prefer, we will provide you with a full refund of any payments made for the Package booking. Any refund can be issued by way of a Refund Credit Note.
7.2 You may be entitled to compensation as a result of our cancellation of your Package booking in accordance with paragraph 12 below, except where we are prevented from providing the Package because of Unavoidable and Extraordinary Circumstances, or where the minimum number for the holiday to take place is not reached, and we notify you of the cancellation without undue delay before the start of your Package.
8.1 In these Terms and Conditions, where we refer to Unavoidable and Extraordinary Circumstances, it means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken.
8.2 This may cover for example warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the Package travel contract.
8.3 Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of Unavoidable and Extraordinary Circumstances, we have to cancel your booking. Any refund can be issued by way of a Refund Credit Note.
8.4 Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of Unavoidable and Extraordinary Circumstances, we change your booking, or we, or our suppliers, cannot supply your booking, as we, or they, had agreed, or you suffer any loss or damage of any description.
9.1 We both acknowledge and agree that the COVID-19 pandemic has affected travel throughout the world and that we both have responsibilities to comply with various laws, regulations and guidance issued by governmental or regulatory authorities which seek to manage the risks caused by COVID-19. In the light of these risks, it is a condition of booking with us that you obtain travel insurance which includes cover against any COVID-19 issues or incidents which may affect your booking.
9.2 You acknowledge that laws, regulations or the Suppliers providing your travel arrangements may require you to comply with various measures which have been introduced to manage the risks of COVID-19.
9.3 These may include (without limitation) a requirement to undergo temperature checks, provide health information or certificates, wear personal protective equipment such as face-masks and gloves and abide by social distancing requirements. There may also be limitations on the number of persons who may use facilities or services at any particular time, limitations on the availability of certain facilities and services (e.g. food and drinks services at your accommodation may be reduced, pools may be closed etc.), requirements to pre-book facilities and services, sanitisation and other hygiene requirements.
9.4 You also acknowledge that certain Suppliers, ports, airports, border control or other third parties may require you to undertake certain health formalities or satisfy other requirements aimed at managing the COVID-19 risks as a condition to you travelling, departing, entering or residing in a particular place. You agree that it is your obligation to obtain details of these requirements ahead of your travel departure date and comply with and satisfy these requirements. If you fail to meet these requirements, or refuse to complete them, you may be denied boarding, exit, entry or the use of some other facility or service which forms part of you booking. We shall not be liable to you for any refunds or compensation in relation to such matters.
9.5 You also acknowledge that certain countries may impose quarantine or self-isolation measures upon travellers, whether in the place of destination or upon return.
9.6 We strongly recommend that you familiarise yourself with the advice from your national authority for overseas travel before departing. In the UK, the Foreign, Commonwealth and Development Office’s latest advice for travel to other countries is available at www.gov.uk/foreign-travel-advice.
9.7 You agree to notify us immediately if you test positive for COVID-19 at any time after you make your booking with us, if you consider that you may have COVID-19 symptoms or if you become aware that you may have come into close contact with someone who has tested positive for COVID-19 or who may have COVID-19 symptoms. We may share this information with the relevant Supplier for your booking in accordance with the terms of our privacy policy.
9.8 If you notify us before travelling, and we (or the relevant Supplier) conclude that you are no longer able to travel because of the COVID-19 risks, then your booking will be treated as having been cancelled by you and our standard cancellation charges will apply. We will, however, explore with you whether it is possible for you to postpone your booking to a later date, which may incur further charges. It might also be possible for you to transfer your booking to another person, subject to the terms of transfer set out in these Terms and Conditions.
9.9 If you notify us during travel, you acknowledge that we or your Supplier (or local laws and regulations) may require you to follow certain measures designed to manage the risk of COVID-19 and may refuse to provide you with the relevant service(s). You may, for instance, be required to self-isolate for a period of time. You agree to comply with these requirements. In this instance, we will provide you with such reasonable assistance as we are able to in the circumstances. However, we will not be responsible for meeting any costs incurred by you or for refunding or compensating you for the curtailment of your booking, cancelled or rebooked transportation, additional accommodation or other associated costs you incur in connection with the same.
9.10 We both agree that the measures set out above are a necessary part of keeping you, other travellers, employees and the public safe while you are on holiday. You are making your booking in full knowledge that such measures are likely to be a part of your booking and do not amount to minor or significant changes to your booking, nor do they (in respect of Package Holidays) amount to any Failure.
9.11 We shall have no liability to you for any refunds, compensation, losses, costs, expenses or damages you incur in connection with the matters described above or if you are unable to travel or make use of all or part of your booking because of these matters. These are risks which you must protect through obtaining comprehensive travel insurance
10.1 We do not ourselves own or provide any of the travel arrangements which make up your Package booking. These are provided by third party suppliers (which may be the Supplier (s) or one of its suppliers). We have a legal duty to exercise reasonable skill and care in making the booking between you and the Supplier.
10.2 You must tell us immediately of any failure to perform or improper performance of your Package (“Failure”). This will give us the opportunity to resolve the Failure whilst you are on your holiday. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. In that case, your only right will be to seek a price reduction or compensation in accordance with paragraph 12.
10.4 If a significant proportion of the travel services included in your Package cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the Package booking. The alternative arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking. Where they are of lower quality you will be entitled to a price reduction as described in paragraph 12 below. You may only reject the alternative arrangements we offer to you if they are not comparable to what was agreed in the booking or if the price reduction is inadequate. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with paragraph 12.
10.5 If a Failure substantially affects the performance of the Package booking, and we have failed to remedy it within a reasonable period of time, you may decide to continue with your Package or terminate your booking without paying a termination fee. You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with paragraph 12.
10.6 Please note that the measures set out in Clause 10 are those required to manage the risk of COVID-19 as part of a normal safety management system. By making a booking with us, you agree that their existence shall not be considered as any form of Failure.
11.1 Our obligations, and those of the Suppliers providing any service or facility involved in any of your booking, are to take reasonable skill and care in providing the agreed service to you. Our obligation shall therefore be to use reasonable skill and care in making your booking, whereas the Supplier shall owe a duty to exercise reasonable skill and care in the provision of the relevant travel arrangement to you. You must therefore show that reasonable skill and care has not been used if you wish to make any claim. Additionally, compliance with any applicable regulatory requirements will be proper performance of our and our suppliers' obligations. You must therefore show that there has been a Failure if you wish to make a claim.
11.2 You will be entitled to an appropriate price reduction for any period during which there is a Failure, unless the Failure is attributable to you.
11.3 You shall be entitled to receive appropriate compensation from us for any damage you sustain as a result of a Failure except where the Failure is:
(a) attributable to you;
(b) attributable to a third party unconnected with the provision of the travel arrangements included in the Package booking and is unforeseeable or unavoidable; or
(c) due to Unavoidable and Extraordinary Circumstances.
11.4 We shall not be liable to pay compensation to you in connection with your Package booking where there are international conventions which limit the extent or the conditions under which compensation would have to be paid by one of the Suppliers (or their suppliers). These same limitations will apply to us and in an identical manner as if such limitations applied directly to us. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. We shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which make up the Package booking
11.5 Our liability will also be limited in accordance with the contractual terms of the Suppliers which provide the transportation element of your Package booking and in an identical manner as if such limitations applied directly to us.
11.6 Our liability to you in connection with your Package booking shall be limited to a maximum of three times the cost of your Package booking, except in cases involving death, injury or illness where we or our suppliers have caused such damage intentionally or with negligence.
11.7 If you are granted compensation or a price reduction by another party in relation to the same Failure which you claim compensation or a price reduction from us, then we may deduct the compensation or price reduction you receive from the other party from that which is payable by us.
11.8 You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require.
11.9 Should you become ill whilst on holiday, you must, consult a local doctor. Should you then wish to contact us regarding this illness, you must provide us with details of both the local doctor whom you saw together with written authority for us to obtain a medical report from both those doctors.
11.10 Except as set out above, we accept no liability for any claims, losses, expenses, damages or liability for your Package booking, except in cases involving death, injury or illness where we have caused such damage with negligence.
12.1 It may be possible for you to book an additional activities during your trip, such as a local tour, experience, concert, activity, sports or adventure experience. These will be bookable and payable by you locally. You will be entering into a contract directly with a third party and so they will not form a part of your Package booking. They will be provided by third parties over whom we have no control or relationship with. We do not have any responsibility for their provision, nor do we accept any liability if you suffer loss or damage whilst on a local excursion.
13.1 We take all steps practically possible to ensure that the details given to you on our website are accurate and up to date but we do rely upon the descriptions given to us by the actual suppliers of the services and facilities described. Sometimes the facilities described will be withdrawn for reasons such as course maintenance, bad weather or lack of demand from guests. Where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible. Some activities or facilities, water-sports for example, may not be available all year round. There may be a charge for some facilities, for example, buggies, club hire, safety deposit boxes, ironing services, and air-conditioning. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your destination and accommodation. All hotel accommodation providers reserve the right to collect a refundable breakages deposit on arrival. Any transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.
13.2 We cannot accept any liability for errors within our website descriptions which are as a result of the provision of incorrect information from suppliers.
14.1 It is important that you behave responsibly and with consideration for others during your holiday. Accordingly, to the extent that we, or one of our suppliers, believe that your actions could or have caused disruption or annoyance, or a risk of safety, or damage to property, to us, our suppliers or other customers, or if it is believed that you are not fit to travel, then we may cancel your booking without further liability to you. In these circumstances, the provisions of the paragraphs entitled "If we cancel the booking" in each relevant section above shall not apply.
14.2 Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative booking arrangements) you may occur as a result of your booking/stay being terminated.
14.3 In the event that your behaviour causes loss or damage to any person or property for which we are liable, you agree to compensate us for such loss and damage, together with any legal costs which we may incur in pursuing this claim against you.
15.1 Many golf courses require proper golf attire such as collared shirts, shorts of a certain length, no denim etc. We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire. Please check before you travel that your group is aware of appropriate golfing attire.
15.2 Knowledge of golf etiquette and the rules of golf are expected by all members of your group. Some golf courses will require handicap certificates before accepting visitors, which we will try to advise you of at the time of booking. It is, however, your obligation to check before making your booking whether or not handicap certificates are required and, if so, to ensure that each member of your group can satisfy the relevant requirements and bring appropriate proof with her/him.
16.1 Golf courses reserve the right to alter confirmed tee times. If your confirmed golf course cancels your reservation or changes your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel any booking.
16.2 Please also be aware that some golf courses may pair you up with other golfers during peak times.
16.3 The condition of golf courses varies throughout the year. General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation. We cannot be held responsible for the impact of such work.
16.4 Bad weather is unavoidable during the course of the year and as a result golf courses may either close or the golf course will operate temporary tees and greens at their sole discretion. Golf courses reserve the right to close or operate temporary tee boxes / greens. In the event of bad weather our 'Bad Weather Policy' is as follows:
16.5 Should you choose not to travel, subject to the policy of the accommodation / golf course (our supplier's) in these circumstances, we will try and postpone your golf holiday; however price supplements may be incurred depending on when your holiday is re-booked. No refunds are available under any circumstance for cancellations made due to golf course closure.
16.6 Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf during periods of bad weather. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course. We cannot be held responsible for these occurrences.
16.7 If you are unable to play golf on your break due to golf course closure we will, without guarantee and at our supplier's discretion, try and obtain green fee vouchers for the golf element of the break.
17.1 If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract, save where these Booking Conditions provide to the contrary in relation to Package holidays. Confirmation that a special request has been noted or passed on to the principal or supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.
17.2 Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
17.3 If you have any medical condition or disability or suffer from reduced mobility which may affect your arrangements or any special requirements as a result of any medical condition, disability or reduced mobility (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability or your mobility occurs. You must also promptly advise us if any medical condition or disability which may affect your travel arrangements develops after your booking has been confirmed.
18.1 We accept the following forms of payment:
Debit Cards
Credit Cards (except American Express)
Refund Credit Note
18.2 A supplement of 1.5% will also be charged for the use of any credit card which is a "commercial card" as defined at Article 2(6) of Regulation (EU) 2015/751 of the European Parliament and of the Council of 29th April 2015 on interchange fees for card-based payment transactions.
18.3 If you incorrectly make an on-line overpayment on your booking, you will be refunded the excess subject to deduction of a handling charge of £5. This is necessary due to the processing charges incurred. We will be happy to waive this fee should you choose to take a credit.
19.1 Please note that we can provide general information about the passport and visa requirements for your trip, but your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant embassies and/or consulates. Any information supplied by us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied.
19.2 It is your responsibility to have valid travel documents. For up to date UK government health and travel advice please visit, www.gov.uk/foreign-travel-advice, www.hpa.org.uk and www.nathnac.org and contact your GP.
19.3 A passport is necessary to travel to all countries. If you or any member of your party is not a British Citizen or holds a non-British Passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) you are travelling to or through. Neither we, nor the suppliers, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. For more information consult the Foreign & Commonwealth Office website.
19.4 Most European countries enjoy the same level of medical service as Great Britain. However, we recommend you and all members of your party INSURE YOURSELVES ADEQUATELY. If you are visiting Great Britain you may obtain a European Health Insurance Card (EHIC) which has replaced the E111. This card gives you access to state funded health care in these countries at a reduced rate or free of charge. Use of the EHIC may no longer be possible following the end of the Brexit transition period on 31 December 2020. We strongly recommend that you check the Government’s Brexit pages before travel (available here: https://www.gov.uk/transition) and also obtain separate travel insurance with appropriate medical insurance.
20.1 We consider travel insurance to be essential. It is important that you have sufficient insurance in place to cover you (and your group) whilst you are away. Accordingly, it is a condition of making a booking through us that you have suitable insurance cover for the booking you have made to cover you for your holiday. This insurance as a minimum should cover cancellation, baggage loss, accidents and health issues, travel restrictions and significant risks to human health like the outbreak of a serious notifiably disease at the travel destination and force majeure while you are away. Your insurance should also include cover against COVID-19 and other health related incidents which may affect or curtail your booking. You should take your policy details with you. You should contact us to discuss this if you do not already have insurance in place.
21.1 If anything is not to your satisfaction during your holiday please immediately inform both us and the relevant Supplier who will endeavour to resolve your problem. It is important you advise us as well as the Supplier so we can both help to put things right without delay. We believe it is better for everyone to resolve problems that arise during your holiday promptly so that you can enjoy your holiday. However, if your complaint is not resolved locally, please follow this up within 28 days of your return home by emailing us at the details set out in paragraph 28 below, giving your booking reference and all other relevant information. Please keep your letter concise and to the point.
21.2 We will acknowledge your letter within 14 days, with a full reply following this within 28 days unless we have been unable to investigate your complaint within this time, in which case a detailed explanation for the delay will be provided and a full reply sent in any event within 56 days. No liability can be accepted for any complaint or claim which is not notified in accordance with the provisions of this paragraph.
21.3 Please send all complaints to info@yournextgolfbreak.com.
21.4 Further to this, you can also access the European Commission Online Dispute (ODR) Resolution platform at https://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
21.5 Please note failure to advise us of problems whilst on holiday, as described above, deprives both us and the suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero.
22.1 Vouchers must be applied at the time of booking, they cannot be applied retrospectively.
22.2 Only one voucher can be used per booking.
22.3 Vouchers are non-transferrable.
22.4 All Vouchers expire on redemption.
23.1 Unless such rights have arisen under section 75 of the Consumer Credit Act 1974, you agree not to issue any chargebacks or otherwise dispute transactions with your payment card issuer against us (“Chargeback”). Rather, your rights to refunds and other claims shall be governed solely by the terms of these Terms and Conditions.
23.2 You agree that if you initiate a Chargeback or make a demand for payment from a Supplier, we shall be entitled to take such steps as we consider reasonable to ensure that you are not paid twice for the same claim. This may include suspending any obligations we may have to pay you under these Terms and Conditions (or otherwise) until the Chargeback or claim against the Supplier has been finally determined and the time limit for any challenge or appeal has expired.
23.3 In the event that you or a member of your party has a direct legal claim against a Supplier for a refund, compensation or other loss or damage, and we agree to pay such sum to you (whether as a result of concurrent legal obligation, which we have to you or otherwise), you agree that upon such payment being made you shall assign your rights, title, interest and benefit in and to such legal claims to us upon our request.
23.4 You agree that you will not assign or otherwise transfer any of your legal rights or claims against us which arise out of or are in connection with your booking or these Terms and Conditions except as otherwise permitted in these Terms and Conditions.
24 General terms
24.1 The various paragraphs set out in these Terms and Conditions operate separately to one another. If any court or any other relevant authority decides that any of these paragraphs (or part therein) are unlawful or unenforceable, the remaining paragraphs (and parts therein) will remain in full force and effect.
24.2 These Terms and Conditions and the associated Booking Confirmation set out the entire agreement between us. You are not relying upon any other statement, promise or assurance in relation to your booking.
24.3 These Terms and Conditions are between you and us. No other person shall have any rights to enforce any of their terms and conditions.
24.4 If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you immediately, we can still require you to make the payment at a later date.
24.5 We may transfer our rights and obligations with you under these Terms and Conditions to another organisation, and we will do our best to notify you if this happens, but this will not affect your rights or our obligations under the Terms and Conditions. You may not transfer any of your rights or obligations under these Terms and Conditions without our prior written consent.
24.6 If you have any queries about these Terms and Conditions, please contact us before placing a booking via the contact details shown below.
25.1 We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our privacy policy. We can provide a copy of our privacy policy upon request or alternatively please refer to the website.
26.1 These booking conditions and any dispute or claim arising out of or in connection with them (including all non-contractual disputes or claims) arising out of them, their subject matter or formation shall be governed by and construed in accordance with the law of Scotland.
26.2 You and we both agree that the courts of Scotland will have exclusive jurisdiction to resolve any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or their subject matter or formation. If you live in Northern Ireland or Scotland, you may opt for the courts of Northern Ireland or Scotland (as appropriate) to deal with any dispute.
27.1 If you have any queries or concerns regarding your booking, or if you would like to amend or cancel your booking, to make a complaint while on your trip, or you wish to make a complaint when you return home, please contact us at :
Email: info@yournextgolfbreak.com
Phone: +44 1334 611 466
Postal address:
5 Bassaguard Business Park
St Andrews, Scotland
KY16 8AL
Last Updated:23 December 2020
